Terms & Conditions

By:
a) enrolling a dog with
b) permitting a dog to attend
c) accepting the services of

Kamila’s Dog Training, the Client confirms that they have read, understood and agreed to the following Terms and Conditions.

Training Sessions

Initial 1-to-1 training sessions may last up to 2 hours. Subsequent sessions may last up to 1 hour, measured from arrival to departure. Session duration is flexible and based on quality, welfare and learning outcomes rather than time alone.
With the Client’s consent, dogs, owners and family members may be photographed or video recorded for training records, educational purposes, and marketing (including website and social media).
If you do not consent, you must notify Kamila’s Dog Training in writing before the session.
Kamila’s Dog Training does not guarantee specific results. Behaviour change depends on multiple factors, including (but not limited to): the dog’s history, temperament, breed traits, environment, consistency of training, management, and the Client’s commitment.
Kamila’s Dog Training guarantees the professional standard and ethical delivery of services.

Training Policy

By enrolling a dog, the Client confirms acceptance of all policies.
If the Client breaches any policy, Kamila’s Dog Training reserves the right to cancel sessions, packages or classes without refund, where safety, welfare or professional integrity is compromised.

DOG HEALTH, BEHAVIOUR & RESPONSIBILITY

The Client confirms full disclosure of their dog’s behavioural history, including aggression, fear, anxiety or previous incidents.
Dogs deemed unsuitable for group settings must not be booked into group classes.
Kamila’s Dog Training reserves the right to refuse or terminate services immediately if a dog is assessed as unsuitable, unsafe or beyond the scope of the booked service.
The Client is fully responsible for their dog’s behaviour at all times, including off-lead and in public spaces.
Female dogs in season may not attend group sessions for a minimum of 4 weeks, unless otherwise agreed. Where available, online alternatives may be offered.
Dogs must be up to date with vaccinations, flea, tick and worming treatments.
Dogs showing signs of fleas, ticks or lice may be excluded from sessions immediately until veterinary clearance is provided.
Group classes involve inherent risk of disease transmission (including kennel cough). Vaccination reduces but does not eliminate risk. Attendance is at the Client’s own risk, and Kamila’s Dog Training accepts no liability for illness contracted.
Kamila’s Dog Training is not liable for injury, illness, loss or death of a dog during sessions, except where required by law.

GROUP CLASSES – SUITABILITY & LIABILITY

By enrolling a dog in any group class, pack walk or group programme, the Client confirms that their dog is suitable for a group environment, is human-friendly, and does not pose a known risk to people or other dogs.
The Client confirms that they have fully disclosed any history of aggression, biting, snapping, fear-based behaviour or incidents involving people or other dogs before booking.
Kamila’s Dog Training reserves the right to refuse or immediately remove any dog from a group session if, in the professional judgement of the Dog Trainer or Canine Behaviour Consultant, the dog is deemed unsafe, unsuitable or causing distress to others. In such cases, no refund will be issued.
The Client accepts full responsibility for their dog’s behaviour at all times during group classes, including any injury, damage or harm caused to people, dogs or property by their dog.
Kamila’s Dog Training shall not be held liable for any injury, loss or damage caused by a Client’s dog to any third party during group sessions, pack walks or group programmes.
By attending group classes, the Client agrees that participation is at their own risk and that responsibility for their dog’s actions remains solely with the owner or handler.

Payment, Bookings & Cancellation

Payment is required in advance, within 7 days of the invoice or by the specified invoice date.
A minimum of 48 hours’ notice is required for cancellations. Cancellations within 48 hours or non-attendance will be charged in full.
Cancellations within 5 hours of payment are eligible for a refund minus a £10 admin fee.
No refunds will be issued once access to online materials or digital content has been granted.
Kamila’s Dog Training reserves the right to reschedule or cancel sessions where necessary. Where possible, sessions will be rearranged; otherwise, a refund may be issued.
Sessions within packages must be used within 3 months of booking. Unused sessions expire without refund.
Missed group classes are non-transferable and non-refundable.
Payment methods accepted: bank transfer and cash.
Where instalment plans are offered at Kamila’s Dog Training’s discretion, all instalments remain payable in full. Instalment plans cannot be cancelled once commenced.
Late payments will accrue interest at 10% per annum above Barclays Bank's base rate, plus administrative, collection and legal costs.
All outstanding invoices become immediately payable upon cancellation or termination of services.

Limitation of Liability

The Client accepts responsibility for any costs arising from damage, injury or loss caused by or to their dog, including veterinary or third-party costs.
Nothing in these Terms limits liability for:
- death or personal injury to humans caused by negligence
- fraud or fraudulent misrepresentation
- liabilities which cannot legally be excluded
Kamila’s Dog Training shall not be liable for:
- loss of profits or income
- loss of business or contracts
- loss of goodwill
- indirect or consequential losses
Force Majeure: Kamila’s Dog Training shall not be liable for failure or delay due to events beyond reasonable control.